SureStay Plus Hotel by Best Western Shin-Osaka

The staff are very friendly and helpful. Very near the train station, so very convenient for travelling using the train system, especially if travelling to Kyoto. Lots of nearby convenient marts. Excellent towel services (we put up a "do not disturb" sign and we received a bag of towels every day outside the room). Complimentary amenities (shaver, cotton bud etc, no lotion though) available at the lobby counter.

Big space! Lots of space in comparison to other places we’ve seen. The staff are also VERY accommodating! We had a last minute change in our itinerary and had to extend for one night and they were very kind to point out all the options available for us. Even though some staff struggle with English, they still do their best to bridge the language difference.

Location wise, the hotel was a few minutes away from the Nishinakajima station and is situated at the quiet part of Osaka. For those who would like to stay at a more relaxing part of Osaka and experience Japan's highly efficient train system, this is a great choice. The hotel's accessible location allowed us to get to other places of Japan like Hiroshima and Kyoto with it just being a stop away from the Shin-Osaka station for the Shinkansen rides. Space wise, it had enough space for three luggages - one each for me and my parents. The bathroom was also spacious and allowed comfortable room to move. The room offered two beds plus one sofa bed -perfect and comfortable for three persons in the booking. It also provided adequate amenities over our stay. The hotel staff have consistently offered kind assistance. They immediately showed up when we asked about one concern in our room and they made everything very seamless for our Osaka booking. They also responded to other queries promptly. Cost for the entire stay (three days and two nights) was considerably affordable for the above mentioned features/amenities. Hence, we definitely got our money's worth during our stay.

The room is big compare to other hotel in Japan. I stay for 4 nights and they clean the room everyday even on the day when I forget to put sign for clean the room. Then they change the towel and pyjamas everyday too.

This was a really nice hotel, the room was comfortable, light, and well equipped. I think the listing didn't indicate that there was a kettle and fridge in the room, and laundry facilities on two floors, so those were pleasant surprises. Check in and check out were easy. It was a 15 minute walk from Shin Osaka station, which is fine.